• JFTP::login: Unable to login
  • JFTP::write: Unable to use passive mode

Internal process audits

  • Objectives

    • To acquire a method and tools for carrying out a process audit in its entirety.
    • To contribute to the continual improvement of audited processes.
    • To assess the efficiency of a process during the audit.
  • Keywords

    Audit - Preparing an audit - Carrying out an audit - Audit reports - Audit conclusion.
  • The advantages

    • Real audit interviews are prepared and carried out during this training course (80% of the training course's duration).
    • Participants alternate from playing the role of auditor and audited.
  • Aimed at

    Current/new internal quality auditors responsible for carrying out process audits as part of a quality management system.


The quality management system (QMS)
  • The logic of management system standards.
  • The role of auditing in the management of an organization.
  • Audits according to ISO 9001: 2008 and ISO 19011.

Process audits
  • The objectives of a process audit.
  • The expectations of audited persons, auditors and the company.
  • Basic terminology.
  • The advantages and restraints in carrying out a process audit.
  • The principle of carrying out a process audit.
  • The auditing process.
  • The analysis and the grading of risks inherent in a process.
The various phases of the process audit
    • Preparation: description of the process to be audited, collecting documents, developing queries, information.
    • Achievement: the various stages: opening, collection of facts, assessment.
    • Effective attitudes and behaviors of the auditor. The principles of effective communication; advice for carrying out the audit.
    • The summary and report of the process audit: the structure
    • and the content of the report; assessment, risk and improvement sheets. Grading the process: level of skill and efficiency.
    • The corrective and/or preventive plan of action.
    • Monitoring the continuous improvement of the process.

    This training course is also carried out within companies for training groups of internal auditors by using methods specific to the company.

      Managing and optimizing processes, p. 237
      Perfecting your internal auditing procedures, p. 257.


      • Code:QAM0190
      • Duration : 3days