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Self-affirmation - Assertiveness

  • Objectives

    • Dealing with the world of emotions with confidence and realism.

    • Turning emotions to advantage in the workplace.

    • Acting with greater calm thanks to management of one's emotions.

    • Training to guide one's emotions and taking on board other people's
  • Keywords

    Emotional intelligence - Interpersonal intelligence - Emotions - Self-control.
  • The advantages

    • Techniques for choosing and not giving way to one's emotions&
    • Personalised teaching and assimilation through experimentation.
    • Includes CD-ROM for keeping up the best practices and self-assessment.
  • Aimed at

    Anyone who wants to explore the resources of emotional intelligence to intensify his personal value and increase team cohesion.


Self-assessment in the different components of emotional intelligence in the workplace and personal contexts
  • Personal skills: self-awareness, handling your emotions, self- motivation.
  • Interpersonal skills: empathy and interactiveness

Emotional awareness
  • Understanding emotions better, making them your allies.
  • Breaking free from numbness or emotional chaos: the scale of emotional awareness.
  • Taking responsibility for your emotions: recognising them and differentiating them.
  • Identifying the triggers, automatic thoughts, avoidance mechanisms
  • Detecting inappropriate emotions.
  • Profiting from information derived from well decoded emotions. What are the uses of each of the basic emotions?

Acting with one's emotions
  • Correlation between thoughts and emotions.
  • Handling emotions: facing up to disturbing emotional displays.
  • Self control, controlling impulses and excessive emotions.
  • Taking decisions with greater calm.
  • Expressing one's emotions with sobriety and finesse.

Optimising interpersonal skills in the workplace
  • Showing empathy: knowing how to take on board employees' colleagues' or boss's emotions, without getting upset.
  • Contributing to regulating teammates' customers' or suppliers' emotions. Defusing embarrassing situations.
  • Detecting emotions which detract from the team's synergy.
  • Clarifying goals by asking direct questions


  • Code:OPM0117
  • Duration : 3days