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Supporting the teams through change

  • Objectives

    To provide participants with the tools and
    methods for organising an effective management of change.
    To understand the resistances to change.
    To know how to encourage your teams to implement the changes.
  • Keywords

    Transition - Emotions - Change.
  • The advantages

    • Making use of key concepts to support the human element in change
    • Intensive training using simulated situations.
  • Aimed at

    Managers responsible for conducting a change.


“It is not change which frightens people so much as the way they imagine it.”

Change is a necessity
  • Defining change.
  • Different types of change.
  • Analysing forces at work.

Mapping the players
  • Who are the players of change? What are their sources of power? What are their issues?
  • How to take into account this different data to imagine scenarios in order to successfully steer the change.

The cycle of change
  • From resistance to acceptance. What are the different stages in the cycle of change? What are their characteristics?

Supporting change
  • Identifying priority actions at each stage of the cycle of change.
  • 8 key tips for successful change.
  • Practical affirming of skills: simulated situations

Fulfilling the role of facilitator of change effectively
  • Encouraging the expression of feelings by listening, reformulating and asking questions.
  • Transforming resistances and objectives into objectives for progress.
  • Refocusing to give more choice in interpreting events.
  • Practical affirming of skills: simulated situations

Steering change as a project
  • Deployment strategy; measuring progress.

  • Handling interpersonal conflicts and tensions, p. 52.
  • Acting like a leader, p. 30.


  • Code:MEM0230
  • Duration : 2days